Competition Number:NLH-RE-26-055
Closing Date:May 15, 2026
Line of Business:Newfoundland and Labrador Hydro
Work Location:St. John's

 At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.


­Opportunities, Growth, Job Satisfaction...Join the Hydro Team.
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Key Account Specialist
Competition #: NLH-RE-26-055
Status: Term
Location: St. John’s

Our employees are at the heart of what we do. We’re looking for passionate and performance focused people – people who want to make a difference for our customers and who share our values.
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Key Responsibilities:
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  • Ensures that unique, key commercial, and industrial customer-driven initiatives are well-supported inside Hydro and delivered in a timely and efficient manner.
  • Researches, studies, and presents justifications for new processes and or/technologies that will add business efficiency and cost effectiveness to current processes.
  • Establishes, documents, and implements key performance indicators, targets, and standards for key account management processes as applicable.
  • Ensures processes are carried out in an effective and timely manner, including pursuing continuous business process improvement.
  • Briefs key commercial and industrial customers of Newfoundland Labrador Hydro in pre/post of major storms and system events.
  • Provides customer support including regular and timely updates to impacted customers during and after planned or unplanned outages.
­What We’re Looking For:
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  • You possess excellent verbal and written communication skills.
  • You are flexible and adaptable to changing priorities.
  • You are resourceful and have the ability to identify required process improvements and to influence others to implement required changes.
­What You’ll Need:
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  • A university degree in Engineering, Business, Commerce, Technology, or equivalent combination of technical and business education.
  • Minimum of 7-10 years in the utility industry, specifically in the area of customer service, with experience in account management, business analysis, and energy conservation demand management associated with industrial facilities.
  • Must possess a good working knowledge of technology and be proficient in the use of Microsoft Office Tools particularly Word, PowerPoint and Excel.
  • Knowledge of the utility industry (preferably gained in a customer service role) and experience working with senior management/executives will be considered assets.
­CLOSING DATE: May 15, 2026

We’re looking for energy we can count on!

Wondering what to expect when starting a career at Hydro?­ Click here to learn more.

Newfoundland and Labrador Hydro is the people’s utility that you can count on – providing safe, cost-conscious, reliable electricity while harnessing sustainable energy opportunities to benefit the people of Newfoundland and Labrador. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they’re part of a community and we give back to the communities where we live and work to make them stronger.­ There’s lots to learn at www.nlhydro.com

We’re looking for energy we can count on!

Apply Now.

 

Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

 

Submit your application online. Please quote the competition number with your application.  We thank all applicants for their interest; however, only those considered for an interview will be contacted.