

Competition Number:	NLH-NR-26-023
Closing Date:	May 06, 2026
Line of Business:	Newfoundland and Labrador Hydro
Work Location:	St. John's

At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.
Opportunities, Growth, Job Satisfaction...Join the Hydro Team. Client Support Analyst Competition #: NLH-NR-26-023 Status: Permanent Location: Hydro Place Our employees are at the heart of what we do. We’re looking for passionate and performance focused people – people who want to make a difference for our customers and who share our values. Key Responsibilities: As a Client Support Analyst, you will be responsible for providing guidance and support to the business with regards to computing technology. You will work closely in a team environment with other Client Support Analysts, as well as other Information Systems sections to support the customer computing infrastructure. This includes the evaluation, analysis, response and resolution of all end user computing issues, problems and request for service and ensures complete customer satisfaction. You will install the end user desktop computing environment, load software not part of the standard computer image, and ensure all software, hardware and peripheral devices are operating properly. You will have a role in the end-to-end Asset Management of all IS hardware assets. This includes recording devices in the asset management system, reporting on the lifecycle of equipment for capital replacement and disposal of equipment at end of life. You will be responsible for the corporate video conferencing hardware, processes, configuration, scheduling, and support. You will contact external vendors for various IT solutions regarding support and services. You will participate in the development and implementation of procedures for workstations and client computing. Your primary role will be to provide first level customer support. This will require troubleshooting technical issues that are reported through phone calls and emails. You will prioritize, assign and escalate requests for service appropriately. What We’re Looking For: Strong technical expertise in end-user computing and IT support. Excellent customer service skills with the ability to prioritize, manage, and escalate service requests effectively. Experience supporting IT infrastructure, including hardware, software, video conferencing systems, and asset management. Collaborative, with strong communication, initiative and problem-solving abilities. What You’ll Need: You have a minimum of two-year diploma in Computer Studies, coupled with five years of experience in a customer support environment. Other combinations of post-secondary education and IT experience may be considered. You should have in-depth experience with computer hardware and operating systems as well as applications support. CLOSING DATE: May 6, 2026 We’re looking for energy we can count on! Wondering what to expect when starting a career at Hydro? Click here to learn more. Newfoundland and Labrador Hydro is the people’s utility that you can count on – providing safe, cost-conscious, reliable electricity while harnessing sustainable energy opportunities to benefit the people of Newfoundland and Labrador. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they’re part of a community and we give back to the communities where we live and work to make them stronger. There’s lots to learn at www.nlhydro.com We’re looking for energy we can count on! Apply Now.

Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities. Submit your application online. Please quote the competition number with your application. We thank all applicants for their interest; however, only those considered for an interview will be contacted.